FAQ
We answer your questions.
From what time is check-in possible?
Your room will be available from 3:00 p.m. on the day of arrival. Should you arrive earlier, you are welcome to leave your luggage at reception. We do not have a secure luggage storage room.
By what time is check-out possible?
On the day of departure, we ask you to vacate the room by 11:00 a.m.
Is there a 24-hour reception?
Yes, our reception is available to you around the clock. We recommend addressing any matters between 7:00 a.m. and 9:30 p.m.
Is parking available at the hotel?
Yes, complimentary parking is available for our guests right at the hotel. We have two parking areas directly on the premises, one located 50 meters from the rear entrance (near the swimming pool), and an underground garage with 10 spaces. Our reception team will be happy to provide details on how to access the outdoor parking areas and the underground garage.
Parking spaces cannot be reserved in advance. In general, parking is very limited in Igls.
In the unlikely event that all approximately 60 parking spaces are occupied, there is another free parking area located about 400 meters from the hotel.
How far is Innsbruck from the hotel?
Bon Alpina is located in the center of Igls, just a few kilometers from Innsbruck city center. You can easily reach the city by public transport; the “J” bus, which departs directly from the property, runs every 10 minutes on weekdays and every 15 minutes on weekends.
Is there free Wi-Fi?
Yes, free Wi-Fi is available throughout the hotel.
What room categories are available?
We offer single, double, triple, and quadruple rooms. The hotel is not air-conditioned. All rooms are carpeted. There are no kettles or refrigerators in the rooms. Our rooms are not wheelchair accessible.
Are baby cots available?
Yes, we are happy to provide baby cots upon request. The cost is €10.00 per night.
Do the rooms have a balcony or a terrace?
Many of our rooms feature a balcony or terrace. Please note that these cannot be reserved in advance; rooms are allocated by our reception team based on availability.
Is breakfast included in the price?
Yes, breakfast is already included in the price. A generous breakfast buffet awaits you.
BREAKFAST 07:00 – 10:00
Generous breakfast buffet
Additional breakfast: EUR 18.00 per person.
Is half-board available?
Yes, you can book your stay with half-board; the cost is €27.00 per person per day.
Restaurant: 6:00 PM – 9:00 PM
Kitchen: 6:00 PM – 8:30 PM
Is there an all-inclusive option as well?
We also offer all-inclusive packages during the summer season.
BREAKFAST 07:00 – 10:00
Extensive breakfast buffet
LUNCH 12:00 – 13:00
Choose from our all-inclusive lunch menu or order a packed lunch if you are heading out for the day. We kindly ask that you order your packed lunch during breakfast to avoid long wait times. Please note that once a packed lunch has been ordered and collected, lunch is no longer available in the restaurant.
COFFEE & CAKE 16:00 – 17:00
We offer fresh cakes daily, along with filter coffee and tea.
DINNER 18:00 – 20:30
Our dinner service includes a varied salad buffet, a choice of two soups, two main courses, a vegetarian main course, a children’s main course, and dessert.
The following beverages are included in our all-inclusive offer:
During breakfast – between 07:00 and 10:00:
All beverages available at the breakfast buffet.
Between 10:00 and 21:00:
Non-alcoholic beverages: Cola, orange soda, lemon soda, apple juice, orange juice, blackcurrant juice, soda water.
Draft beer, non-alcoholic beer: 0.5 liters.
House wines: Red wine (Zweigelt), white wine (Grüner Veltliner).
Filter coffee and tea.
To ensure the best possible conditions for the future, we kindly ask you to make fair use of the all-inclusive beverage offer. Each person may order only one drink at a time (exception: soda water may be ordered in addition to any other drink). Of course, you are welcome to place à la carte orders from our extensive drinks menu directly with the waiter at any time and pay immediately or have the cost charged to your room.
Vegan/vegetarian/gluten-free: Please let us know in advance; we would be happy to provide alternatives.
Does the hotel have a bar?
Yes, our cozy hotel bar is the perfect place to unwind at the end of the day. Opening hours: daily from 10:00 a.m. to 10:00 p.m. during the summer season, and daily from 11:00 a.m. to 11:00 p.m. during the winter season.
Is there a wellness area?
BON ALPINA SAUNA WORLD
Finnish sauna
Steam bath
Infrared cabin
Experience showers
Relaxation area
OPENING HOURS
3:00 PM – 8:00 PM
You are welcome to rent a bathrobe at reception for a daily fee of €3.00, or for a flat rate of €9.00 for longer stays.
You may bring your own bathrobe or use the provided spa bag, which includes a set of towels for the spa area.
Children are not permitted in the wellness area unsupervised. Use of the sauna, steam bath, and infrared cabin is not permitted for children under the age of 18.
We kindly ask that you enter this area without swimwear, out of respect for traditional sauna culture and the well-being of all guests.
Thank you for your understanding and consideration.
Is there a pool?
Yes, the Bon Alpina offers both an indoor pool and a heated outdoor pool.
OPENING HOURS
Indoor: 10:00 am – 9:00 pm
Heated outdoor pool (winter): 4:00 pm – 7:00 pm
Outdoor pool (summer): 10:00 am – 9:00 pm
Is there a fitness room?
Yes, a small fitness room is available to our guests.
Is the hotel suitable for families?
Absolutely. Families benefit from spacious rooms, a room for children and teenagers, and the pool facilities.
How far away is the Patscherkofel ski area?
The Patscherkofel ski area is located just a few minutes from the hotel and is easily accessible by bus.
Ski buses to the various ski areas from Innsbruck
Ski room:
Located in the basement; no elevator access! Please note that ski equipment should not be stored in your room.
Is the hotel a good starting point for hikes?
Yes, the Bon Alpina is located right at the foot of the Patscherkofel and is ideal for hiking, mountain biking, and nature experiences.
Will I receive the Innsbruck Welcome Card?
The Welcome Card is included for stays of two nights or more and is issued at reception after check-in. Guests enjoy the benefits of the Innsbruck Welcome Card depending on the length of their stay. Our team will be happy to provide you with information on the current benefits.
Is there public transport nearby?
Yes, there are regular bus connections from Igls to Innsbruck—the J bus runs every 10 minutes on weekdays and every 15 minutes on weekends.
May I bring my dog?
Yes, dogs are very welcome here. Please let us know before your arrival. We would be happy to reserve a table for you in our “Stube” (lounge area), as pets are not permitted in the main restaurant; we appreciate your understanding.
Cost: €10.00 per day (excluding food)
Can I let you know about special requests before I arrive?
Certainly. Please let us know your wishes as early as possible so that we can accommodate them in the best possible way.
For whom is the hotel particularly suitable?
The Bon Alpina is ideal for families, active holidaymakers, hikers, and skiers, as well as guests who wish to combine proximity to Innsbruck with the tranquility of a Tyrolean mountain village.
Why should I book directly through the website?
Guests who book directly regularly benefit from attractive perks and the best available offers. For direct bookings via email, a deposit is required up to four weeks prior to arrival. For bookings made via the website, a credit card is provided to guarantee the reservation but is not charged.